Effective Date: February 2, 2026

Pine & Steel Coffee Company (“Pine & Steel,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website or services, you consent to the practices described in this Privacy Policy.

We may collect the following types of information:

• Name
   
• Billing and shipping address
   
• Email address
   
• Phone number
   
• Payment information (processed securely by third-party providers)
   
• Order history and customer communications
   

• IP address
   
• Browser type and device information
   
• Pages visited and time spent on our website
   
• Referring URLs
   
• Cookies and similar tracking technologies
   

We use your information to:

• Process and fulfill orders
   
• Communicate order updates and customer support responses
   
• Improve our website, products, and services
   
• Prevent fraud and unauthorized transactions
   
• Comply with legal and regulatory requirements
   
• Send marketing, promotional, or informational communications (you may opt out at any time)
   

All payments are processed through secure third-party payment processors. Pine & Steel Coffee Company does not store or have direct access to full payment card numbers.

Payment processors are governed by their own privacy policies and security standards.

We use cookies, pixels, and similar technologies to:

• Enable essential website functionality
   
• Analyze website traffic and performance
   
• Support advertising and remarketing efforts
   

You may disable cookies through your browser settings; however, some website features may not function properly as a result.

We do not sell your personal information.

We may share information with trusted third parties only as necessary to operate our business, including:

• Payment processors
   
• Shipping carriers
   
• Email and SMS communication platforms
   
• Website hosting and analytics providers
   
• Legal or regulatory authorities when required by law
   

All third parties are required to handle your information responsibly and securely.

By providing your email address or phone number, you consent to receive transactional and promotional communications.

• You may unsubscribe from marketing emails at any time using the link provided.
   
• SMS messages may be stopped by replying “STOP” (where applicable).
   

Transactional communications related to orders or customer service may still be sent.

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to:

• Fulfill orders
   
• Maintain records for legal, tax, or accounting purposes
   
• Enforce our Terms & Conditions
   
• Resolve disputes
   

Depending on your location, you may have the right to:

• Request access to your personal data
   
• Request correction or deletion of your data
   
• Opt out of marketing communications
   

Requests may be subject to verification and legal retention requirements.

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

To the fullest extent permitted by law, Pine & Steel Coffee Company shall not be liable for damages resulting from unauthorized access, data breaches beyond our reasonable control, or misuse of information by third parties.

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting. Continued use of our website constitutes acceptance of the updated policy.

For privacy-related questions or requests, please contact us through the contact information listed on our website.